Shipment Policy
Effective Date: January 7, 2025
At QuipTopin, we aim to provide you with fast, reliable, and cost-effective shipping options for your orders. Please review our shipping policy below to understand the processes and timelines involved in shipping your products.
1. Processing Time
Orders are typically processed within 1-2 business days after the payment has been confirmed. Please note that business days exclude weekends and holidays. After your order is processed, you will receive a shipping confirmation email with tracking details for most orders.
2. Shipping Methods
We offer several shipping options to meet your needs. Shipping methods may include:
- Standard Shipping: This is our most economical option and generally takes 5-7 business days for delivery, depending on your location.
- Expedited Shipping: For faster delivery, we offer expedited shipping, which typically takes 2-3 business days.
- Overnight Shipping: In some cases, we may offer overnight shipping, where your order will be delivered the next business day after processing.
3. Shipping Rates
Shipping rates vary depending on the destination, weight, and size of the order. The shipping cost will be calculated during checkout based on the selected shipping method and your delivery address. For orders over a certain amount, we may offer free shipping promotions.
4. International Shipping
We currently offer international shipping to select countries. International orders may take longer to arrive and are subject to customs processing and additional fees, which are the responsibility of the customer. Delivery times for international shipments vary by destination, typically ranging from 7-21 business days.
5. Order Tracking
Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow up to 24 hours for the tracking information to be updated in the system.
6. Delivery Issues
If your package does not arrive within the expected time frame, please contact us at info@quiptopin.com or call 702-371-6863. We will work with the carrier to investigate the issue and assist in resolving it as quickly as possible.
7. Shipping Restrictions
We may not be able to ship to certain addresses or regions due to restrictions. In such cases, we will notify you via email or phone to discuss alternative shipping options.
8. Lost or Damaged Items
In the event that your package is lost or damaged during shipping, please contact us immediately. We will assist you in filing a claim with the carrier and provide further instructions on how to proceed with your replacement or refund.
9. Incorrect Shipping Information
Please ensure that all shipping details are correct when placing your order. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses. If you notice an error, please contact us right away at info@quiptopin.com or 702-371-6863 to update the information before your order is shipped.
10. Customer Service
For any questions or issues related to shipping, please reach out to us:
- Email: info@quiptopin.com
- Phone: 702-371-6863
- Address: 3686 Mesa Drive, North Las Vegas, Nevada, United States